For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
About the Photos
How can I find special characters like a heart, numbers, apostrophe, “The” or ampersand?
We have our “special characters” stored under the “space bar” or the letter “Z.” Just type a “Z” or hit the “SPACE BAR” to see our special characters.
What size are the letter art photos?
All Bless Your Letter Art photographs are 4” x 6”.
Are all your photos original?
Yes, all of our photos were taken by Terry from our “letter hunts” & travels.
Can I buy just the letter art photos?
Yes letter art photos are sold separately for $5.00. To purchase ONLY PICTURES. Hit the “red X” button to remove the “FRAME” and then hit the other “red X” to remove the mat.
Can I buy letters and mat without the frame?
Yes letter art photos matted without frames are $10.00 each. To purchase ONLY PICTURES & MAT. Hit the “red X” button to remove the “FRAME”
Can I buy just the frame and mat without the letters?
Yes if you call at 704-254-8387 us we can take your order by phone. Frames and mats are available at $10 per space
About the Frames
Is it glass or Plexiglas?
Glass.
What are the frame sizes?
All frames are approximately 1” thick
3 hole frames are 11″ X 18″
4 hole frames are 11″ X 22 1/4″
5 hole frames are 11″ X 31 1/2″
6 hole frames are 11″ X 31 1/2″ (slightly different mat spacing)
7 hole frames are 11″ X 40 1/4″
8 hole frames are 11″ X 40 1/4″ (slightly different mat spacing)
9 hole frames are 11″ X 42″
10 hole and 11 hole are SPECIAL ORDER
About Shipping
How long will it take to receive my order?
In most cases orders will ship out within 1 or 2 days. No shipments on Friday, Saturday or Sundays. Call in orders can process faster because we receive it direct. Delivery time is calculated by FedEx Ground.
How much are shipping charges?
$25.00 for 1 or 2 frames (shipped to same address)
$50.00 for 3 or 4 frames (shipped to same address)
$12.95 for 1 or 2 mats with letters
$25.90 for 3 or 4 mats with letters
$2.95 for any number of letter photos alone
Free shipping for letters with any other frame or mat shipping.
* Over size frames that are 10 or 11 holes are $40 each to ship.
Where do you ship to?
We ship ONLY to continental USA for $25.00.
We can not ship to PO Boxes. FedEx will not deliver to PO Boxes.
Yes we can ship to apartments but IF a package is refused or sent back we will have to charge additional fee to reship.